To start a warranty request, please go HERE to start a new claim.

Please note that customers are responsible for return shipping costs, and the return must be sent to:
Everlinx - 5909 W Wendy CV, Hurricane, UT 84737.

For any return questions, feel free to contact us at hello@everlinxjewelry.com

Damages and Issues
Inspect your order upon arrival. If you receive a damaged, incorrect, or incomplete item, contact us immediately so we can resolve the issue. We will need a photo or video of the damage to process any replacements or provide prepaid shipping labels if warranty service is necessary. Warranties only apply to our welders (EVERARC, EVERARC/EVERSHIELD bundle, and Starter Kit) and do not cover issues caused by improper maintenance, misuse, alterations, or cosmetic changes.

Non-Returnable Items and Exceptions

• Starter Kits: Returns are allowed within 30 days. However, $750 is non-refundable due to proprietary training materials. Any missing/used items will be deducted, and return shipping plus a $150 restocking fee applies.
• Everarcs and Everarc/Evershield Bundles: Returns must be made within 30 days.
• Chain Orders: No returns for chains cut under 10 yards.
• Charms: All charm sales are final.
• Backpacks: Backpacks that have been opened or used are not eligible for return or exchange. To qualify for a return, the backpack must be in its original, unopened packaging and in unused condition.

Warranty Policy for EVERARC and EVERSHIELD

3-year warranty covering defects under normal use for welders (EVERARC, EVERARC/EVERSHIELD bundle, and Starter Kit).

• First 12 Months: Shipping costs covered by Everlinx.
• After 12 Months: Customers cover shipping costs for warranty service.

Refunds
Refunds are processed within 10 business days upon approval. If you haven’t received your refund after 15 business days, contact us.