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Everlinx's Policies

Warranty Policy

Coverage

  • Everlinx offers a 3-year warranty covering defects under normal use for welders (EVERARC, EVERARC/EVERSHIELD bundle, and Starter Kit).

Shipping Costs for Warranty Service

  • First 12 Months: Everlinx covers shipping costs for warranty service.
  • After 12 Months: Customers cover shipping costs for warranty service.

To Start a Warranty Request

  • Please submit a warranty request by following this link.

Damages and Issues

  • Upon receiving your order, please inspect it for any damage, incorrect items, or missing components.
  • Contact us immediately with a photo or video of any damage to arrange replacements or warranty service if necessary.

Note:
Warranties apply only to Everlinx welders (EVERARC, EVERARC/EVERSHIELD bundle, and Starter Kit) and do not cover issues caused by improper maintenance, misuse, alterations, or cosmetic changes.

Event Support Warranty Policy

If you need expedited warranty service to ensure your machine is repaired and returned for an upcoming event, we offer a priority repair option within the warranty period, based on approval and the nature of the event.

How It Works

  • Event Proof Requirement: Submit proof of your event with your warranty request to qualify for priority handling.

Shipping and Turnaround

  • Once we receive your warranty request with event proof, we’ll provide a pre-paid shipping label for you to return the machine.
  • Priority repair requests, including expedited shipping, are considered on a case-by-case basis and are contingent on approval and event verification.

Business Day Cutoff for Same-Day Processing

  • Warranty requests must be submitted by 2:00 pm MST on a business day for same-day processing. This ensures the creation of an overnight shipping label in time for same-day drop-off by most mail carriers.

Weekend Repairs

  • Machines received over the weekend will be repaired the following Monday and shipped back overnight for Tuesday delivery.

Responsibility for Timely Drop-Off

  • If an overnight label is provided and the machine is not dropped off promptly (e.g., within three days), return timing will reflect any delays rather than receiving expedited handling.

Please Note: We no longer offer loaner machines for events.

Shipping and Delivery Policy

  • Once an order is handed over to the shipping carrier, Everlinx is no longer responsible for the package’s transit and delivery times.
  • We do not offer refunds for packages that do not arrive on time due to carrier delays.
  • If a delay occurs, we encourage customers to contact the shipping carrier directly to locate or expedite their package.

Return Policy

How to Request a Return

Non-Returnable Items and Exceptions

  • Starter Kits: Returns accepted within 30 days. Please note that $750 is non-refundable due to proprietary training materials. Any missing or used items will be deducted, and return shipping and a $150 restocking fee apply.
    • Everarc and Everarc/Evershield Bundles: Returns must be made within 30 days.
      • Chain Orders: Chains under 10 yards or quantities cannot be returned.
      • Charms: All charm sales are final.
      • Backpacks: Only backpacks in original, unopened packaging and unused condition qualify for return or exchange.

      Refunds

      • Refunds are processed within 10 business days upon return approval. If you haven’t received your refund after 15 business days, please contact us.

      For any questions, feel free to reach out at hello@everlinxjewelry.com