Everlinx Assurance, Shipping & Returns Policy
Products Covered Under Everlinx Assurance
3-Year Everlinx Assurance
The following products include a 3-year Everlinx Assurance that covers 100% of manufacturing defects:
- EVERARC
- EVERSHIELD
- EVERSHIELD PLUS
- Stylus
2-Year Everlinx Assurance
The following product includes a 2-year Everlinx Assurance that covers 100% of manufacturing defects:
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EVERPOWER
What’s Covered
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Manufacturing defects only
What’s Not Covered
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Normal wear and tear
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Natural breakdown of components through regular use
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Damage caused by misuse, improper maintenance, alterations, or cosmetic changes
Due to the nature of regular use, wear-related issues are not covered under the Everlinx Assurance. We strongly recommend proper care and maintenance to ensure product longevity.
Transferability
Everlinx Assurance is non-transferable and applies only to the original purchaser who bought directly from the official Everlinx website.
The assurance is immediately void if any component of an EVERARC Starter Kit or Bundle (EVERARC, EVERSHIELD, EVERSHIELD PLUS, Stylus) is resold or purchased through a third party.
Products NOT Covered by Everlinx Assurance
The following products do not carry an Everlinx Assurance policy:
- Chains
- Charms
- Jump Rings
- Tape Measure
- Skin Protector
- Brass Scratch Pen
- Tungsten
All sales for these items are final unless otherwise stated.
Everlinx Tools – 30-Day Replacement Policy
Everlinx Tools, including but not limited to:
- Grounding Hemostats
- Locking Hemostats
- Grounding Pliers
- Pliers and Precision Cutters
- Grounding Wire
- Displays
- Diamond Dremel
- Everbright Jewelry Cleaner
come with a 30-day replacement period from the date of delivery. (Must provide proof of manufacturing defect to be eligible for replacement)
Coverage Includes
- Manufacturing defects
- Exceptional cases (evaluated at Everlinx’s discretion)
Coverage Does Not Include
- Normal wear and tear
- Natural breakdown of components from regular use
- Damage caused by misuse or improper maintenance
Coverage beyond 30 days is not provided due to the nature of tool usage.
Shipping Costs for Everlinx Assurance Service Claims
EVERARC and Stylus Shipping Coverage
First 12 Months of Ownership
-
Everlinx covers expedited shipping both ways for approved assurance service claims.
After 12 Months of Ownership
- Everlinx covers standard ground shipping.
- If expedited return shipping is needed for an event or time-sensitive situation, the customer may choose to pay for upgraded shipping.
EVERPOWER, EVERSHIELD and EVERSHIELD PLUS Shipping Coverage
First 12 Months of Ownership
-
Everlinx covers standard ground shipping both ways for approved Everlinx Assurance service claims.
After 12 Months of Ownership
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Shipping costs for service claims are the responsibility of the customer.
Please Note:
Expedited shipping is not provided or covered for EVERPOWER, EVERSHIELD and EVERSHIELD PLUS under any circumstance as these are not required to preform a weld.
Shipping & Turnaround for Assurance Repairs
- Once your assurance request is approved, a pre-paid return shipping label will be provided (If applicable).
- Items received over the weekend will be repaired on Monday and shipped back.
Same-Day Processing Cutoff
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Assurance requests must be submitted by 12:00 PM MST on a business day to qualify for same-day processing and overnight label creation.
Responsibility for Drop-Off
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If an overnight label is provided but the package is not dropped off promptly or before the carrier drop off window is closed, turnaround time will reflect the delay.
Please Note:
Loaner machines are not offered for events.
How to Start an Everlinx Assurance Request
Submit an Everlinx Assurance claim using this link.
Manufacturing Errors & Shipping Damage
Please inspect your order immediately upon delivery.
- If you receive an incorrect item, missing components, or notice a manufacturing error, contact us at hello@everlinxjewelry.com with clear photos and videos.
- Manufacturing defects may qualify for replacement or an Everlinx Assurance claim.
Shipping Damage
Any damage caused during shipping is outside of Everlinx’s control and is not covered under the Everlinx Assurance Policy.
Shipping & Delivery Policy
- Once an order is handed over to the carrier, Everlinx is not responsible for transit or delivery delays.
- Refunds are not issued for late deliveries caused by shipping carriers.
- Customers are encouraged to contact the carrier directly for delays or tracking issues.
- Orders must be placed before 11:00 AM MST for same-day fulfillment.
Click HERE to submit a shipping claim.
Incorrect or Missing Items Policy
If an item arrives incorrect or missing:
- A clear photo of the original packing slip is required.
- Replacement shipments will be sent using the same shipping method originally selected and paid for.
- Shipping upgrades are not available unless originally purchased or approved under rare exceptions.
Return Policy
How to Request a Return
Click HERE to start a return.
Return Eligibility by Product
Starter Kits
- Returns accepted within 30 days
- Must be unopened and in original packaging
- $750 is non-refundable (proprietary training materials)
- $150 restocking fee + return shipping apply
EVERARC & EVERARC/EVERSHIELD Bundles
- 30-day return window
- Must be unopened and in original packaging
- $150 restocking fee applies + return shipping apply
EVERSHIELD PLUS
- 30-day return window
- Must be unopened and in original packaging
- $75 restocking fee applies + return shipping apply
Chains
- Chain orders under 10 yards or custom quantities are non-returnable
- Return shipping apply
Charms & Jump Rings
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All sales are final
Backpacks
- Returns accepted only if unopened and in original packaging
- Return shipping apply
Refunds
- Approved refunds are processed within 10 business days
- If not received after 15 business days, please contact us
- Shipping fees for all orders are non-refundable
Non-Refundable Items
- Products damaged due to misuse, improper maintenance, alterations, or cosmetic changes
- Corso replacement orders
For any questions, feel free to reach out at hello@everlinxjewelry.com